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The traditional CEO title, Chief Executive Officer, may not necessarily be the right descriptor ...
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LEADERSHIP is about “leading people” because they choose to follow you…emotionally. You are the ...
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Believe it or not, McDonald’s has just added its FIRST “Customer Officer.” Whether you ...
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News hasn’t changed…it is still important and it is still the drug of choice ...
Does it matter how many visitors you get on your website, or pages viewed, ...
“Image courtesy of Stockimages/ FreeDigitalPhotos.net” Customer Experiences are emotional. They draw you in and ...
Advocates, Business Strategy, CEO, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Expectations, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Results, Social Media, Social Media for CEOs, Strategy, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing
Everyone knows the Newlywed game. It’s where two newly married couples compare their answers ...
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We all know the phrase…Out of Site, Out of Mind. It is one that ...
We all know traditional media is either dead or rapidly dying, depending on which ...
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“Image courtesy of Master isolated images/ FreeDigitalPhotos.net” How “Simple” and “Clear” is your Brand ...