WOW Customer Experiences
Your Customers DEMAND You Be OBSESSED over them
NO ONE CAN COMPETE WITH YOU when you are truly and completely DIFFERENTIATED in the eyes of your customer...nothing. True Differentiation is your ONLY COMPETITIVE ADVANTAGE in the Customer Economy today.
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
-- Maya Angelou
EVERY INDUSTRY has been COMMODITIZED today in the Customer Economy. Choose NOT TO PARTICIPATE...have a BRAND that is completely DIFFERENTIATED and TALKED ABOUT by your customers...all the time. Why would you not do that? Don't just be another coffee bean...
Are you ready to grow your Revenues and Profitability?
Are you ready to have more Loyal Customers and Advocates?
Are you ready to build a Memorable Brand?
Are you ready to build a Culture your Customers and Employees Love?
Are you ready to Grow and Scale your company like never before?
How to Deliver Totally Awesome Customer Experiences
Does the Experience you deliver to your Customers cause them to say, "WOW, I can't believe how special you always make me feel?"
We believe they should...every day...with every interaction.
You become THE ONLY ONE your customers want to work with or buy from when you give them an incredibly awesome and amazing CUSTOMER EXPERIENCE...a WOW Experience. Companies who go BEYOND DIFFERENTIATION™ deliver such an Experience. Do you?
Creating and Delivering an incredibly awesome and amazing CUSTOMER EXPERIENCE is a critical Cornerstone of The "REMARK"able Triangle™ and absolutely necessary if you want to go BEYOND DIFFERENTIATION™. You can't ever become THE ONLY ONE with out delivering a WOW Customer Experience...ever.
“A great customer experience can deliver tremendous strategic and economic value to a business, in a way that’s difficult for competitors to replicate. This year’s study provides the strongest support yet for why every company should make differentiating their customer experience a top priority.” -- Jon Picoult – Watermark Consulting
The Internet has commoditized everything. Today, companies aren't differentiated by their products or services...they have to go BEYOND DIFFERENTIATION™. They must create WOW Customer Experiences as part of their foundation to show their customers how special and important they are to them. They demonstrate their differentiation by the experiences they deliver to their customers. And customers have proved they are willing to pay for it...and pay more for it.
“81% of customers are willing to pay more for a superior customer experience…89% of customers switch brands after a poor customer experience…20% of annual revenues are lost due to poor customer experiences." -- Oracle Corporation
ANSWER: By creating Totally Awesome (WOW) Customer Experiences your customers love and can't wait to experience again and again...and can't wait to tell others. This is how you change the game and become a leader instead of a desperate follower. Companies doing this today are the leaders and are thriving.
We developed a unique methodology to help companies create this incredible experience and described it in our book, "Creating and Delivering Totally Awesome Customer Experiences." It is a "road map" for creating differentiated customer experiences using our proprietary process called Customer Experience Mapping™. It is a formula that helps companies become THE ONLY ONE people want to work with or buy from because they deliver consistent, repeatable, and scalable Customer Experiences. It leads them becoming "REMARK"able™ and going BEYOND DIFFERENTIATION™.
Now is the time to Get Started with creating a WOW Customer Experience and separate your company from your competition.