Advocates, Customer Experience, Customer Loyalty, WOM on Steroids, Word-of-Mouth

To be a Customer or Not…your ADVOCATES are BOTH

In the “old world” (before social media) loyal customers were also your biggest advocates. ...

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Customer Experience, Customer Loyalty, Social Media, Word-of-Mouth, Word-of-Mouth Marketing

Customer Loyalty and Word-of-Mouth

When my brother and I wrote our book, “Creating and Delivering Totally Awesome Customer ...

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Results, ROI, Social Media, Word-of-Mouth

Out with the old…in with the NEW

HAPPY NEW YEAR!! I can’t believe all the blogs I have been reading that ...

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Results, ROI, Social Media, Social Media for Executives, Word-of-Mouth, Word-of-Mouth Marketing

Results…One key measurement for Social Media

RESULTS were certainly a common area of interest/concern as it relates to Social Media. ...

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Cost of Sale, Pull Marketing, Social Media, Strategy, WOM on Steroids, Word-of-Mouth

Word-of-Mouth on STEROIDS

From our consulting experience and countless engagements with CEOs and Executives, it is unanimous ...

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facebook, Social Media, Trusted Relationships, twitter, WOM on Steroids, Word-of-Mouth

Foundation for building "Word-of-Mouth on Steroids"

Word-of-Mouth has its roots in developing trusted relationships with people so you feel no ...

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Blaine Millet, Social Media, Social Media for Executives, WOM on Steroids, WOM10, Word-of-Mouth

Social Media for Executives (our brand) evolves…

You, our audience of followers, readers, and advocates, has connected with us as SOCIAL ...

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