Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Customer Service, Market Differentiation, Trust

Nashville delivers an experience – but did it build “Loyalty”?

Loyalty is not built overnight, but it can start with a single event. This ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Relationships

It’s all about the customer experience…

There almost isn’t a day that goes by where I don’t hear someone tell ...

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Articles, Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Customer Service, Market Differentiation, Relationships

When will they get it…

When are companies going to GET IT – the customer has a voice about ...

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Articles, Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Taking it just a little farther makes all the difference…

I came across an interesting article by JAMIE HERZLICH on Newsday.com today that just ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Give your CUSTOMERS away…

Yes, you heard me right – Give your CUSTOMERS away to the competition.  OK, ...

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Breaking News, Customer Experience, Customer Loyalty, Customer Service, Promises, Relationships

Einstein got it right…

I don’t know how many of you enjoy reading about Einstein or not but ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises, Relationships

Olympics and your customers…

It just wouldn’t be appropriate to not have at least one blog entry related ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Relationships

Customers DEMAND more than niceties…

I just read an article that I wanted to share with you.  It is ...

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