Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, CEO, CEO Insights, Culture, Customer Centric, Customer Experience, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Differentiate, Engagement, Increased Profitability, Interaction, Leadership, Market Differentiation, Mind Shift, Results, Retention, Risk, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Stop “SATISFYING” Your Customers to Build Loyalty

In case you didn’t get the memo, “Customer Satisfaction” is dead…buried…no longer relevant. At ...

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Advocates, Articles, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Consistency, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Differentiate, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Marketing, Mind Shift, Passion, Relationships, Results, Retention, ROI, Strategy, Tools, Trust, Trusted Relationships, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth

STOP “Customer Appreciation”

How many times have you seen a sign or message announcing this is “CUSTOMER ...

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Advocates, Articles, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO Insights, Communication, Consistency, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Differentiate, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Promise-Driven Organizations, Promises, Relationships, Results, Retention, Risk, ROI, Strategy, Tools, Transparency, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

NOW is the time to…BUILD TRUST

"NOW is the time" SeriesGiven our current set of circumstances in business, this series ...

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Advocates, Authenticity, becoming REMARKable, Breaking News, Business Strategy, CEO, CEO Insights, Communication, Consistency, Content Marketing, Creativity, Culture, Customer Centric, Customer Obsessed, Customer Retention, Customer Service, Economy, Employee Retention, Engagement, Expectations, Helping, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Risk, Strategy, Tools, Transparency, Trust, Trusted Relationships, Voice of the Customer

Disgusting…Preying on FUD is Just WRONG

While doing my normal morning reading, I happened to jump on to Facebook to ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Consistency, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Random Acts of Excellence and Chaos, Results, Retention, Risk, ROI, Strategy, Training, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Consistency is the “Secret Ingredient” to Everything…Here’s How to Get It

If there is one problem I see over and over when talking to business ...

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Advocates, becoming REMARKable, Best Practices, Brand, CEO, CEO Insights, Communication, Creativity, Culture, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Relationships, Results, Retention, Risk, ROI, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth

What Customers Remember About You…it isn’t What You Think

Everyone wants to be memorable…especially if you are a business or an organization (such ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Blaine Millet, Brand, Business Strategy, CEO, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

2 Words Can Change Your Customers Attitude (and Your Company)

...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Engagement, Expectations, Increased Profitability, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Random Acts of Excellence and Chaos, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Why Customers Have a Love/Hate Relationship with Your Business

If I showed you a picture of a really tricked-out car with a big ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, Communication, Creativity, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Random Acts of Excellence and Chaos, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Transparency, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

See Why Your Business May Be More Like Macy’s Than You Think…

One thing that frustrates all of us is uncertainty and unpredictability. Even when we ...

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Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Marketing, Mind Shift, Promises, Pull Marketing, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Traditional Marketing, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Become “REMARK”able by Rewarding the “Right” Customer

What has happened to businesses today…why are so many choosing to “reward” the WRONG ...

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