Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO Insights, Communication, Content Marketing, Creativity, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Differentiate, Economy, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Marketing, Mind Shift, Promises, Relationships, Results, Retention, Risk, ROI, Strategy, Tools, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

NOW is the time to…DIFFERENTIATE

Welcome to t the "NOW is the time" SeriesGiven our current set of circumstances ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Creativity, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Economy, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships, WOM on Steroids, Word-of-Mouth

Has Your SWOT Analysis Changed? Now There are More “O”pportunities

With all the negative news floating around out there from every media source in ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Consistency, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Random Acts of Excellence and Chaos, Results, Retention, Risk, ROI, Strategy, Training, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Consistency is the “Secret Ingredient” to Everything…Here’s How to Get It

If there is one problem I see over and over when talking to business ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Culture, Customer Centric, Customer Experience, Customer Obsessed, Employee Retention, Engagement, Expectations, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships

Culture Can’t be “Taught”…it is “Demonstrated”

If I had a dollar for every email I have gotten over the years ...

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Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Employee Retention, Engagement, Expectations, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Leadership is Not Just For Employees…it STARTS With Your Customers

Having effective leadership is absolutely critical for an organization to be successful and grow. ...

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Advocates, becoming REMARKable, Brand, Business Strategy, CEO, CEO Insights, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Engagement, Helping, Increased Profitability, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Results, Retention, Risk, ROI, Sales, Strategy, Trust, Trusted Relationships, Voice of the Customer

5 Critical Areas to Evaluate When Buying (or Selling) a Business…Hint: Start With Customers

Buying or selling a business can be an exciting time…the chance for a new ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, Communication, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Random Acts of Excellence and Chaos, Relationships, Results, Retention, Risk, ROI, Strategy, Tools, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Eliminate “NO” From Your Vocabulary…Watch Customer Anxiety Melt

When we say “NO” to a customer, there is rarely anything good that comes ...

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Advocates, becoming REMARKable, Best Practices, Brand, CEO, CEO Insights, Communication, Creativity, Culture, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Relationships, Results, Retention, Risk, ROI, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth

What Customers Remember About You…it isn’t What You Think

Everyone wants to be memorable…especially if you are a business or an organization (such ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Blaine Millet, Brand, Business Strategy, CEO, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

2 Words Can Change Your Customers Attitude (and Your Company)

...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Engagement, Expectations, Increased Profitability, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Random Acts of Excellence and Chaos, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Why Customers Have a Love/Hate Relationship with Your Business

If I showed you a picture of a really tricked-out car with a big ...

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