Articles, Best Practices, Breaking News, Economy, Market Differentiation, Seattle Business, Social Media, Trust

Joe, way to go – you ‘da man…

I wrote an entry a little while ago referencing how parasitic the media is ...

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Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promises, Relationships, Trust

Seth got it right – almost…

Seth Godin, probably one of the greatest marketing minds of a new era is ...

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Articles, Best Practices, Business Strategy, Increased Profitability, Market Differentiation

It’s that time of year…

Just like clockwork, when the first of the year rolls around, people start to ...

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Business Strategy, Customer Experience, Customer Experience 2.0, Customer Loyalty, Market Differentiation, Sales

What is Customer Experience 2.0 anyway?

Customer Experience 2.0 is a new way of thinking and a new way of ...

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Best Practices, Breaking News, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation, Relationships, Social Media, Social Networking

Stay tuned for some changes…

In the upcoming days and weeks you will start to see some changes happening ...

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Articles, Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Taking it just a little farther makes all the difference…

I came across an interesting article by JAMIE HERZLICH on Newsday.com today that just ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Give your CUSTOMERS away…

Yes, you heard me right – Give your CUSTOMERS away to the competition.  OK, ...

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