Advocates, Authenticity, becoming REMARKable, Best Practices, Business Strategy, CEO, Communication, Consistency, Content Marketing, Creativity, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Obsessed, Economy, Engagement, Expectations, Helping, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Relationships, Strategy, Tools, Trust, Trusted Relationships, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth

We Can All Be “Customer Obsessed” in Times of Chaos and Help Others

This is not a post or update about the COVID-19 Coronavirus…there is enough of ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Consistency, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Random Acts of Excellence and Chaos, Results, Retention, Risk, ROI, Strategy, Training, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Consistency is the “Secret Ingredient” to Everything…Here’s How to Get It

If there is one problem I see over and over when talking to business ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Culture, Customer Centric, Customer Experience, Customer Obsessed, Employee Retention, Engagement, Expectations, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships

Culture Can’t be “Taught”…it is “Demonstrated”

If I had a dollar for every email I have gotten over the years ...

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Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Employee Retention, Engagement, Expectations, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Leadership is Not Just For Employees…it STARTS With Your Customers

Having effective leadership is absolutely critical for an organization to be successful and grow. ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, Communication, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Random Acts of Excellence and Chaos, Relationships, Results, Retention, Risk, ROI, Strategy, Tools, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Eliminate “NO” From Your Vocabulary…Watch Customer Anxiety Melt

When we say “NO” to a customer, there is rarely anything good that comes ...

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Advocates, becoming REMARKable, Best Practices, Brand, CEO, CEO Insights, Communication, Creativity, Culture, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Relationships, Results, Retention, Risk, ROI, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth

What Customers Remember About You…it isn’t What You Think

Everyone wants to be memorable…especially if you are a business or an organization (such ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Blaine Millet, Brand, Business Strategy, CEO, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

2 Words Can Change Your Customers Attitude (and Your Company)

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Advocates, becoming REMARKable, Best Practices, Blaine Millet, Brand, Business Strategy, CEO, CEO Insights, Creativity, Culture, Customer Centric, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Results, Retention, Risk, ROI, Strategy, WOM on Steroids, Word-of-Mouth

Customer Obsessed Leaders Ask Different Questions to Create a Differentiated Company

If there is one thing I have learned over my decades in business is ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, Communication, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Transparency, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Price Only Matters When This is Happens

The Internet has turned everyone into “price conscious consumers” since it has become so ...

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Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Marketing, Mind Shift, Promises, Pull Marketing, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Traditional Marketing, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Become “REMARK”able by Rewarding the “Right” Customer

What has happened to businesses today…why are so many choosing to “reward” the WRONG ...

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