Economy | WOM10 - Part 3

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Category: Economy

Customer Experience 2.0, Economy

Happy NEW YEAR !!!

As we close out of 2008 (sounds so yesterday already) and move into 2009, ...

Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy

Don’t give in – keep INNOVATING and LEAD…

I was reading an article in the Harvard Business Publishing Blog on Warren Buffet and his views of ...

Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy, Employee Retention, Promise-Driven Organizations, Promises, Trust

Transparency – use it or lose it…

I just read a great article in Harvard Business Publishing, “In a downturn, please ...

Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy, Increased Profitability, Market Differentiation

Strategy – do you really need one?

When economic times become more and more uncertain this question seems to come up ...

Articles, Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Economy, Expectations, Increased Profitability, Market Differentiation

5 Additional Steps to Customer Domination…

I wrote and article about a month ago titled, “Be Disruptive, Build Loyalty and ...

Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Economy, Employee Retention, Increased Profitability, Market Differentiation, Relationships

Collective Amnesia “forgets” about the Customer

I just read an article and felt compelled to share some thoughts about it ...

Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Market Differentiation

Sometimes “Shock Therapy” is the last resort…

In my travels and meetings with company executives one thing has been standing out ...

Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Employee Retention, Market Differentiation, Promise-Driven Organizations

Carly Fiorina got it right…

Carly Fiorina, a household name in the business world, was a guest speaker at ...

Best Practices, Breaking News, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Seattle Business, Trust

“Marry Your Customer” – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” ...

Breaking News, Economy, Seattle Business

Eastside Economic Forecast

The Bellevue Chamber of Commerce presented the Eastside Economic Forecast Breakfast November 15th at ...