Customer Experience | WOM10 - Part 29

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Relationships

Dumb it down for best results…

Today I read two blogs that were focused on something we have been preaching ...

Best Practices, Customer Experience, Customer Loyalty, Expectations, Market Differentiation, Relationships, Social Media, Trust

STOP surveying your customers…

I get asked this question all the time, “Should we just survey our customers ...

Articles, Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Economy, Expectations, Increased Profitability, Market Differentiation

5 Additional Steps to Customer Domination…

I wrote and article about a month ago titled, “Be Disruptive, Build Loyalty and ...

Articles, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Relationships, Trust

Don’t be fooled again…

I just read an interesting article in Marketing Profs that I wanted to share ...

Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Promise-Driven Organizations, Promises, Relationships, Trust

Simplicity – Simply the right answer…

One of the key “mantra’s” that I live by and what I strive to ...

Articles, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Seattle Business

Starbucks – a lesson we can all learn from…

Since I live in “Starbucks land” and “Microsoft land” there doesn’t seem to be a ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises

Experiences are everywhere – especially on vacation!

Well, I am down in the Bay Area for some soccer with my daughter ...

CEO Insights, Customer Experience, Customer Loyalty, Increased Profitability, Market Differentiation

CEO – “Chief EXPERIENCE Officer”

I have a new title for all you executives out there – Chief EXPERIENCE ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Trust

No. 1 issue – “We don’t really know our CUSTOMERS”

Over the past several months there is one comment I have been hearing consistently ...

Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Market Differentiation, Uncategorized

I’m inspired…Lovemarks

I have been reading and listening to some speeches given by Kevin Roberts, Worldwide ...