Advocates, Authenticity, Brand, Business Strategy, CEO, Customer Centric, Customer Experience, Customer Focused, Customer Obsessed, Customer Satisfaction, Engagement, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Relationships, Results, ROI, Sales, Social Media, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Word-of-Mouth is Reactive…but there’s something even Better

People often get confused when we talk about two words…Word-of-Mouth and Advocacy. It’s pretty ...

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Advocates, Best Practices, Business Strategy, Content Marketing, Customer Centric, Customer Experience, Customer Focused, Customer Obsessed, Helping, Leadership, Market Differentiation, Mind Shift, Relationships, Results, Social Media, Strategy, Transparency, Trust, Trusted Relationships, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Give it ALL (your content) Away

That’s right, you got it…give it ALL away! Give away all your CONTENT. That ...

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Advocates, Authenticity, Customer Centric, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Obsessed, Engagement, Helping, Interaction, Mind Shift, Passion, Social Media, Voice of the Customer, WOM on Steroids, Word-of-Mouth

What do CUSTOMERS share?

We all share something at some time. What you choose to share, however, has ...

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Advocates, Authenticity, Brand, Business Strategy, Customer Centric, Customer Experience, Customer Focused, Customer Obsessed, Helping, Interaction, Leadership, Market Differentiation, Mind Shift, Passion, Promises, Results, Sales, Strategy, Transparency, Trust, Trusted Relationships, Voice of the Customer, Word-of-Mouth

How to Get More “Secret” Information About Your Customers

Are you so in tune with your customers that you could almost finish their ...

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Advocates, Authenticity, Best Practices, Business Strategy, Customer Centric, Customer Experience, Customer Focused, Customer Obsessed, Engagement, Helping, Innovation, Leadership, Market Differentiation, Marketing, Mind Shift, Passion, Relationships, Results, Social Media, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, WOM10, Word-of-Mouth, Word-of-Mouth Marketing

Word-of-Mouth vs. Sharing…which do your Customers do for you?

“I can’t believe I found the same product for a cheaper price…I can’t wait ...

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Customer Centric, Customer Experience, Customer Obsessed, Leadership

Want to Obsess over your Customers…Hire an Entrepreneur

“WOW, I can’t believe how you went out of your way to make sure ...

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