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Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Consistency, Creativity, Culture, Customer Centric, Customer Experience, Customer Loyalty, Customer Obsessed, Customer Retention, Differentiate, Engagement, Helping, Increased Profitability, Leadership, Market Differentiation, Marketing, Mind Shift, Passion, Pull Marketing, Push Marketing, Relationships, Results, Retention, ROI, Traditional Marketing, Trust, Trusted Relationships, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Sorry AT&T…you have it Wrong

I was watching a football game the other day and happened to catch a ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO Insights, Communication, Consistency, Content Marketing, Creativity, Culture, Customer Centric, Customer Experience, Customer Obsessed, Customer Retention, Differentiate, Engagement, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Marketing, Mind Shift, Passion, Promises, Pull Marketing, Relationships, Results, Retention, ROI, Strategy, Tools, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

NOW is the time to…HELP OTHERS IMPROVE THEIR LIFE AND/OR BUSINESS

"NOW is the time" SeriesGiven our current set of circumstances in business, this series ...

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Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO Insights, Communication, Content Marketing, Creativity, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Differentiate, Economy, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Marketing, Mind Shift, Promises, Relationships, Results, Retention, Risk, ROI, Strategy, Tools, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

NOW is the time to…DIFFERENTIATE

Welcome to t the "NOW is the time" SeriesGiven our current set of circumstances ...

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Advocates, becoming REMARKable, Best Practices, Business Strategy, CEO, CEO Insights, Communication, Consistency, Creativity, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Obsessed, Economy, Engagement, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Passion, Results, ROI, Strategy, Voice of the Customer

Try THIS…it Will Change Your Business…FOREVER!

How many of you are getting blasted by emails from everyone and anyone with ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Creativity, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Economy, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships, WOM on Steroids, Word-of-Mouth

Has Your SWOT Analysis Changed? Now There are More “O”pportunities

With all the negative news floating around out there from every media source in ...

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Advocates, Authenticity, becoming REMARKable, Breaking News, Business Strategy, CEO, CEO Insights, Communication, Consistency, Content Marketing, Creativity, Culture, Customer Centric, Customer Obsessed, Customer Retention, Customer Service, Economy, Employee Retention, Engagement, Expectations, Helping, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Risk, Strategy, Tools, Transparency, Trust, Trusted Relationships, Voice of the Customer

Disgusting…Preying on FUD is Just WRONG

While doing my normal morning reading, I happened to jump on to Facebook to ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Business Strategy, CEO, Communication, Consistency, Content Marketing, Creativity, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Obsessed, Economy, Engagement, Expectations, Helping, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Relationships, Strategy, Tools, Trust, Trusted Relationships, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth

We Can All Be “Customer Obsessed” in Times of Chaos and Help Others

This is not a post or update about the COVID-19 Coronavirus…there is enough of ...

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Advocates, becoming REMARKable, Best Practices, Brand, CEO, CEO Insights, Communication, Creativity, Culture, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Relationships, Results, Retention, Risk, ROI, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth

What Customers Remember About You…it isn’t What You Think

Everyone wants to be memorable…especially if you are a business or an organization (such ...

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Advocates, becoming REMARKable, Best Practices, Blaine Millet, Brand, Business Strategy, CEO, CEO Insights, Creativity, Culture, Customer Centric, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Results, Retention, Risk, ROI, Strategy, WOM on Steroids, Word-of-Mouth

Customer Obsessed Leaders Ask Different Questions to Create a Differentiated Company

If there is one thing I have learned over my decades in business is ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, Communication, Creativity, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Random Acts of Excellence and Chaos, Relationships, Results, Retention, Risk, ROI, Sales, Strategy, Transparency, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

See Why Your Business May Be More Like Macy’s Than You Think…

One thing that frustrates all of us is uncertainty and unpredictability. Even when we ...

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  • Home
  • The Problem
  • The Solution
    • Foundational vs Strategic
    • Building a Customer Obsessed Culture
    • Getting Started
  • Beyond Differentiation
    • The “REMARK”able Triangle
    • Building TRUST
    • WOW CUSTOMER EXPERIENCES
    • CONSISTENTLY HELPING
    • Creating ADVOCATES and MARKETING AGENTS
  • Services
    • The Academy
    • Approach
    • Getting Started
  • Speaking
    • Where Blaine has Spoken
    • Examples – Live Speeches
    • Podcasts
  • Blog
  • Books & Articles
    • STOP Marketing…
    • Creating and Delivering Totally Awesome Customer Experiences
    • Business Tools??? “Executive View of Social Media”
    • Articles
  • About
    • The WOM10 Experience
    • About Blaine
  • Contact Us
    • Let’s Get Together
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