Best Practices, CEO Insights, Customer Experience

Best Practices – Rants and Raves

Here’s a Best Practice for you: try networking on Linkedin.com.  For some unknown reason, probably divinely ...

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Business Strategy, Customer Experience, Customer Loyalty, Market Differentiation, Promise-Driven Organizations, Promises

Taking E-Myth Thinking to a Higher Level with Promises

I have recently been introduced to the entire E-Myth philosophy and way of thinking ...

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CEO Insights, Customer Loyalty, Customer Service, Expectations, Promise-Driven Organizations, Promises, Trust

Oxymoron: Comprehensive Sales and Marketing Plans (Comprehensive?)

Today I was browsing a website that lists member requests for assistance with various ...

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Breaking News, Promises, Relationships, Trust

Business Alliances – Upcoming Seminar

Heads up to anyone that’s considering a Business Alliance.  There’s an upcoming seminar this Wednesday, ...

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Breaking News, Business Strategy, Relationships

CEI and Moss Adams Team Up

We’re excited to announce our partnership with Moss Adams LLP Strategic Planning group to ...

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Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Employee Retention, Expectations, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

Promises and Commitments – Changing an Organization

The other day, I was interviewing a group of people from a customer of ...

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Promises

Promise Think is Good

It’s midnight, and I’m wrapping up a few edits on a proposal for a ...

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Business Strategy, CEO Insights, Customer Loyalty, Employee Retention, Expectations, Market Differentiation, Promise-Driven Organizations, Promises, Trust

Business Mission – A Mini-Series

So what about Business Missions?  While it’s popular these days for CEO’s to have the ...

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Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

PROMISES – why has the exception become the NORM

I am really bothered these days by the word PROMISES – not by the ...

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Customer Experience, Customer Loyalty, Customer Service, Expectations, Relationships

Why do companies ruin a good deed by calling it “a favor”

I bet many have experienced this.  A company makes a correction to a bill, ...

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