Articles, Humor, Social Media, Social Networking

Friday Humor…

I thought I would take a bit of a break today and share some ...

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Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Promise-Driven Organizations, Promises, Relationships, Trust

Simplicity – Simply the right answer…

One of the key “mantra’s” that I live by and what I strive to ...

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Articles, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Seattle Business

Starbucks – a lesson we can all learn from…

Since I live in “Starbucks land” and “Microsoft land” there doesn’t seem to be a ...

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Promises, Relationships

A day off…

No real blog posting today – it is my anniversary – YEA!! What a ...

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Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises

Experiences are everywhere – especially on vacation!

Well, I am down in the Bay Area for some soccer with my daughter ...

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CEO Insights, Customer Experience, Customer Loyalty, Increased Profitability, Market Differentiation

CEO – “Chief EXPERIENCE Officer”

I have a new title for all you executives out there – Chief EXPERIENCE ...

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Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Trust

No. 1 issue – “We don’t really know our CUSTOMERS”

Over the past several months there is one comment I have been hearing consistently ...

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Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Market Differentiation, Uncategorized

I’m inspired…Lovemarks

I have been reading and listening to some speeches given by Kevin Roberts, Worldwide ...

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Best Practices, Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Increased Profitability, Market Differentiation, Trust

Keeping it simple…

The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video ...

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