Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Expectations, Promise-Driven Organizations, Promises, Relationships, Trust

Are you “Authentic” if you keep your “Promises”?

Interesting question, isn’t it?  The word Authenticity has been around for a long time ...

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Blogging, Social Media for CEOs, Social Networking

Our third seminar…

This past week we held our third seminar, “Social Media for CEO’s”. It was ...

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Uncategorized

More than just a great breakfast

I just got back from attending a great breakfast (and not just the food) ...

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Articles, Best Practices, Breaking News, Economy, Market Differentiation, Seattle Business, Social Media, Trust

Joe, way to go – you ‘da man…

I wrote an entry a little while ago referencing how parasitic the media is ...

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CEO, Social Media for CEOs

Be the First to Know

We continue to offer our seminars for Social Media for CEOs. Among the many ...

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Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promises, Relationships, Trust

Seth got it right – almost…

Seth Godin, probably one of the greatest marketing minds of a new era is ...

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Uncategorized

Enough…stop preying on FUD

For months now I have been telling everyone I know to STOP READING NEWSPAPERS ...

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Articles, Best Practices, Business Strategy, Increased Profitability, Market Differentiation

It’s that time of year…

Just like clockwork, when the first of the year rolls around, people start to ...

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Customer Experience 2.0, Economy

Happy NEW YEAR !!!

As we close out of 2008 (sounds so yesterday already) and move into 2009, ...

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