How to create WOW Customer Experiences
Our book, "Creating and Delivering Totally Awesome Customer Experiences," focuses on helping organizations create WOW CUSTOMER EXPEREINCES...an essential ingredient for going BEYOND DIFFERENTIATION™ and becoming "REMARK"able™...giving you Customer Loyalty and Advocacy.
Delivering CONSISTENT, REPEATABLE, and SCALABLE customer experiences to your customers and prospective customers is the second Cornerstone to becoming a
"REMARK"able™ organization.
This book is an excellent in-depth implementation guide for building awesome, amazing, and incredible Customer Experiences. It gives you everything from the Strategy and Concepts to the methodology needed to create these differentiating experiences. It is both the “Art and Science” of turning your organization into the market leader that is differentiated from your competition in the one area that can’t be commoditized…the way you make them feel.
We hope you decide to purchase a copy for yourself and learn how the step-by-step process of Customer Experience Mapping™ can help you build WOW CUSTOMER EXPERIENCES in your own organization. There are three ways you can purchase the book...
Ways to Buy the Book
Order an Unsigned Copy
Order one or more copies of
Creating and Delivering Totally Awesome Customer Experiences
Website Price $20
(includes shipping in U.S.)
This is an UNSIGNED copy of the book
You can buy using PayPal or Credit Card by clicking the BUY NOW button below...simply provide your Name, E-mail, and Address and the book(s) will be shipped to you.
Order a SIGNED Copy
Order one or more copies of
Creating and Delivering Totally Awesome Customer Experiences
Website Price $20
(includes shipping in U.S.)
This is a SIGNED copy of the book
You can buy using PayPal or Credit Card by clicking the BUY NOW button below...simply provide your Name, E-mail, and Address and the book(s) will be shipped to you.
Order from AMAZON
Order one or more copies of
Creating and Delivering Totally Awesome Customer Experiences
Amazon $24.95
(plus shipping costs)
This is an UNSIGNED copy of the book
You can buy direct from AMAZON by clicking the Amazon button below. They will ship it directly to you. You will be responsible for shipping costs unless you have Prime.