Advocates, Business Strategy, CEO, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Leadership, Market Differentiation, Mind Shift, Promise-Driven Organizations, Social Media, Social Networking, Strategy, Trust, Viral Marketing, Voice of the Customer, WOM on Steroids
Your product works as described. WOW…was that unexpected? Probably not or the person wouldn’t ...
“Image courtesy of Ambro/ FreeDigitalPhotos.net” Committee is another name for “neutering.” If you want ...
Customer Experience, Customer Focused, Customer Loyalty, Customer Satisfaction, Economy, Engagement, Expectations, Helping, Increased Profitability, Market Differentiation, Marketing, Mind Shift, Promises, Push Marketing, Results, Risk, ROI, Sales, Social Media, Social Media for CEOs, Social Media for Executives, Strategy, Traditional Marketing, Traditional Media, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing
We have become a society of “ME’s”…it’s all about ME. What can you do ...
“Image courtesy of Stockphoto/ FreeDigitalPhotos.net” Do you and your company equate great service with ...
“Image courtesy of ddpavumba/ FreeDigitalPhotos.net” How many friends, connections, or followers do you have ...
“Image courtesy of cooldesign / FreeDigitalPhotos.net” People ask me all the time, “Isn’t it ...
Word-of-Mouth is generated because of the “extremes” not the normal. If someone has a ...
Are you memorable? As a business/organization, or individual, or product, or service? People talk ...
With the upcoming 4th of July holiday coming up, it made me think of ...
OK, I already know, I haven’t posted anything for a while, I have already ...