Tag Archive: Customer Experience

Being “Memorable” is the “Long Tail” of Success

Are you memorable? As a business/organization, or individual, or product, or service? People talk and share memorable… But memorable isn’t being the best of the best of the best as Will Smith so aptly quoted in his movie “Men in Black”.  No, memorable is being the one that someone remembers to tell someone else about…

BE the “Clown” – BE “Memorable”

With the upcoming 4th of July holiday coming up, it made me think of the parades and fanfare that goes on around this terrific holiday.  But it also made me start thinking about the “noise” level that accompanies these events.  Then it hit me… With all the companies I talk to about social media, by…

ALL Generations use Word-of-Mouth

It happened again last week…when I was giving a speech, someone asked me who was using social media because they thought their target audience wasn’t a big user. Guess again…but that’s a topic for another day. The question I came back and asked them was, “Who is their demographic, and social media aside, do they…

If you “pay for WOM”, is it really WOM?

The question has come up more than once, “What if we put in a rewards program for referrals or word-of-mouth to our audience, does it still carry the power of WOM?” Great question and deserves some exploration… Social media has completely changed the game in so many ways, but no more than in the world…

Social Media is the “amplifier” for Word-of-Mouth

Word-of-Mouth has been around since the beginning of time – no one will every refute that fact.  While it is the most powerful form of communications – because it carries with it things like “trust” and “integrity” and “recommendations” and “confirmation” and “credibility” and a host of other such terms – it has always been…

If you want true success with Social Media, start with “WHY”

I don’t know if you are in the same boat as I am, but I get bombarded by tons of people and companies anxious to tell me “HOW” to do social media and “WHAT” I need to have to be successful and “WHERE” I should go to get these super special services and results –…

What scares Google to death?

While I can’t profess to know the internal workings or conversations inside Google, I can tell you something that I know they are afraid of and it isn’t rocket science and it isn’t Bing either.  Can you guess what this might be?  I can tell you they are afraid of the same thing everyone else…

USA Today suggests a choice…”Easy” or a “Relationship”

I lost count of how many people either sent me or handed me a recent article in USA Today titled, “More companies quit blogging, go with Facebook instead.” There’s no mystery to why…they all know I am a HUGE fan of blogging and believe a blog represents the core of “engagement” in Social Media.  So…

Radio was a good teacher for using Social Media today…

Let’s go back in time (at least a few years ago) when the Radio was ruling the airwaves and if you were a business you were trying to get on the best shows to promote your business.  If some of you are still thinking and acting this way, I apologize for fast forwarding you into…

“Promises” – still the foundation…

This week I was in a discussion with a new client about their business strategy and how we were going to help them integrate social media to help them build more word-of-mouth and sales – a conversation I have all the time – but this time it hit me and reminded me of something that…